We are committed to ensuring your satisfaction with any product sold on EDC. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. In this case, you may get in touch with us at:
Conditions for Return
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. If you open the packaging and discover that the item is damaged.
- In case we are unable to replace the damaged / defective product, we will refund your amount within 30 days.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
We will process the refund after receipt of the product by EDC ,refund will be processed based on the mode of payment of the order:
- Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 45 working days from the date of receipt of returned product by EDC.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the "billing name" provided at the time of placing the order and the cheque to be delivered to your billing address.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.